Improved customer experience at ING

| minute read

Process mining as a tool to improve the end-to-end customer experience.

We helped improve the customer experience in a crucial customer-facing process at ING Belgium.

We extrapolated a clear view of the customer process mainly in terms of throughput time, and derived actionable insights from it.

We applied process mining techniques on a base table with information coming from various sources. We also helped ING monitor the improvements.

customer-excellence

data

data-science

digital-acceleration

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