Belgium - Service Manager


Sopra Steria Group, a major player in consulting, technology services and software publishing in Europe, assists its clients in the successful transformation of their business and information systems. By combining value and innovation in the solutions proposed, and delivering utmost quality and performance in the services provided, Sopra Steria Group positioned itself as a preferred partner for major companies and organizations; especially those looking for the best use of digital technology for their development and competitiveness. The Group has over 44,000 employees and generated a turnover of over 4.1 billion Euros in 2018. For more information, find us on


SOPRA STERIA is looking for an experienced SERVICE MANAGER.

Client Name

  • FOD/SPF BOSA Digital Transformation - BOSA-DT supports the government, federal organizations and privileged partners in achieving digital transformations of their business processes.




  • Coordinating BOSA internal resources and IT partners/third parties/vendors for the flawless execution of projects

  • Being in contact with both the end user (citizen) as the partners
  • The Service (Delivery) Manager will function as an interface to the Service Desk –by qualifying incidents before dispatching them and by reviewing aggregated incident data to discern trends and problems.The Service Desk is the primary point of contact for citizens.
  • The person will also be in close contact with the development team as BOSA is transitioning from pure development to business support.
  • Acting as “A can-do mentality” is important.


  • Solid educational background
  • Knowledge of ITIL
  • Proven 5+ years of working experience in a financial environment
  • Technical background, with understanding or hands-on experience in software development and web technologies
  • Experience in working in agile development environments
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office
  • SCRUM / AGILE certification are a plus
  • Languages: NL and FR
  • Offer

    We Offer :

    We offer the opportunity to work in a fast growing and dynamic team on challenging national and international projects in different industries. We also offer the opportunity to continuously deepen your knowledge and to further develop your personal competencies.



    If you want to boost your career and join a growing European leading IT services company, do not hesitate to check this opportunity and send your resume to

    Are you interested?

    Apply on line