Power Smarter Operations, Seamless Experiences with ServiceNow and Sopra Steria

As enterprise services become more complex and interconnected, organizations need platforms that go beyond automation—enabling seamless experiences, intelligent workflows, and measurable outcomes. That’s why Sopra Steria partners with ServiceNow, the leading platform for digital workflow transformation. Together, we help clients simplify service delivery, enhance employee and customer experiences, and scale innovation across IT, HR, customer service, and operations. Recognized as a Best-in-Class ServiceNow provider in Europe, Sopra Steria brings platform mastery, industry insight, and AI-powered capabilities to every engagement. 

As organizations evolve toward platform-based service delivery, many struggle to move beyond fragmented tools and reactive operations.

  • Siloed service operations – Disconnected IT, HR, and customer service systems lead to inconsistent experiences and duplicated effort 
  • Manual workflows and ticket overload – High volumes of service requests overwhelm teams and slow down resolution times 
  • Customization complexity – Over-customized instances create technical debt and hinder platform upgrades and scalability  
  • Data fragmentation and poor visibility – Incomplete or inconsistent data across systems limits decision-making and compliance 
  • Governance gaps – Lack of structured demand management and prioritization leads to unmanageable backlogs and missed opportunities  
  • Low adoption and change resistance – Without strong change management, new workflows fail to gain traction across teams  
  • Loss of platform expertise – Staff turnover and skill shortages make it hard to maintain and evolve ServiceNow environments  

These challenges prevent organizations from realizing the full value of ServiceNow.  

 

Sopra Steria and ServiceNow combine platform excellence with deep transformation expertise to help organizations simplify complexity, scale innovation, and deliver real outcomes.

  • End-to-end ServiceNow delivery – From ITSM and HRSD to CSM, SecOps, and ESG workflows 
  • AI-powered automation – Integrated with Sopra Steria’s Agentic AI Studio to drive intelligent, adaptive workflows 
  • Modular, scalable architecture – Built on ServiceNow’s platform with guardrails, reuse, and upgradeability in mind 
  • Co-creation and human-centered design – Ensures adoption, usability, and alignment with business goals 
  • Centers of Excellence – Located in Norway, the UK, Poland, and India, delivering consistent quality at scale 
  • Build Partner capabilities – Accelerating innovation through custom apps and integrations 
  • Governance and platform health – Structured demand management, technical debt reduction, and roadmap alignment 
  • Proven methodology – Agile, journey-centric delivery with embedded change management and business outcome tracking 

Together, we help clients turn ServiceNow into a strategic platform for enterprise-wide transformation. 

 

As organizations seek to modernize service delivery, the Sopra Steria–ServiceNow partnership delivers measurable improvements in speed, efficiency, and user experience.

  • 60% automation of store-level cases, freeing up staff for higher-value tasks 
  • 99% faster resolution times, enabling quicker service recovery and improved customer satisfaction 
  • Thousands of hours saved annually through digitized workflows and intelligent routing 
  • Enhanced cross-functional collaboration, reducing duplication and improving transparency 
  • Improved employee experience, with intuitive portals and reduced ticket handling time 

By combining intelligent automation with human-centered design, Sopra Steria and ServiceNow help clients turn operational efficiency into a competitive advantage. 

 

Whether you're looking to streamline operations, enhance service delivery, or unlock new value through intelligent automation, Sopra Steria and ServiceNow are ready to help. Our experts combine platform mastery with deep industry insight to guide your transformation journey from strategy to execution. 

Get in touch with our experts to explore how we can accelerate your business outcomes together.