Power Smarter Operations, Seamless Experiences with ServiceNow and Sopra Steria

Enterprise service delivery is evolving. As systems grow more interconnected and expectations rise, organizations need platforms that support not just automation, but seamless collaboration, intelligent workflows, and long-term adaptability. 

Sopra Steria is a recognized ServiceNow Elite Partner, with a strong track record across public and private sectors. Our expertise is backed by an average CSAT score of 4.66/5 and validated by PAC INNOVATION RADAR, which named us Best-in-Class in 2024 and 2025. These credentials reflect our commitment to helping clients build scalable, resilient service ecosystems that deliver real impact. 

As organizations evolve toward platform-based service delivery, many struggle to move beyond fragmented tools and reactive operations.

  • Siloed service operations – Disconnected IT, HR, and customer service systems lead to inconsistent experiences and duplicated effort 
  • Manual workflows and ticket overload – High volumes of service requests overwhelm teams and slow down resolution times 
  • Customization complexity – Over-customized instances create technical debt and hinder platform upgrades and scalability  
  • Data fragmentation and poor visibility – Incomplete or inconsistent data across systems limits decision-making and compliance 
  • Governance gaps – Lack of structured demand management and prioritization leads to unmanageable backlogs and missed opportunities  
  • Low adoption and change resistance – Without strong change management, new workflows fail to gain traction across teams  
  • Loss of platform expertise – Staff turnover and skill shortages make it hard to maintain and evolve ServiceNow environments  

These challenges prevent organizations from realizing the full value of ServiceNow.  

 

Sopra Steria and ServiceNow combine platform excellence with deep transformation expertise to help organizations simplify complexity, scale innovation, and deliver real outcomes. As a ServiceNow Elite Partner, we meet the highest standards in customer success, technical expertise, and platform innovation. Our Build Partner status enables us to develop custom applications and integrations that extend platform value.

  • End-to-end ServiceNow delivery – ITSM, HRSD, CSM, SecOps, and ESG workflows 
  • AI-powered automation – Integrated with Sopra Steria’s Agentic AI Studio 
  • Modular, scalable architecture – Built for reuse, upgradeability, and governance 
  • Human-centred design and co-creation – Driving adoption and usability 
  • Global Centres of Excellence – Norway, UK, Poland, and India 
  • Custom innovation – Build Partner capabilities for tailored apps and integrations 
  • Platform health and governance – Demand management, debt reduction, roadmap alignment 
  • Proven methodology – Agile, journey-centric delivery with embedded change management 

Together, we help clients turn ServiceNow into a strategic platform for enterprise-wide transformation. 

 

As organizations modernize service delivery, the Sopra Steria–ServiceNow partnership delivers measurable improvements in speed, efficiency, and user experience. Our track record includes high-impact implementations across both public and private sectors, supported by an average CSAT score of 4.66/5.

  • Up to 60% automation of service requests, freeing teams for higher-value tasks 
  • Significant reductions in resolution time, improving service recovery and satisfaction 
  • Thousands of hours saved annually through digitized workflows and intelligent routing 
  • Improved cross-functional collaboration, reducing duplication and increasing transparency 
  • Enhanced employee experience, with intuitive portals and streamlined ticket handling 
  • Greater platform stability and scalability, thanks to structured governance and upgrade-ready architecture 

By combining intelligent automation, platform expertise, and human-centred design, Sopra Steria and ServiceNow help clients turn operational efficiency into a competitive advantage. 

 

Whether you're looking to streamline operations, enhance service delivery, or unlock new value through intelligent automation, Sopra Steria and ServiceNow are ready to help. Our experts combine platform mastery with deep industry insight to guide your transformation journey from strategy to execution.

Get in touch with our experts to explore how we can accelerate your business outcomes together.